Enhancing Operations for a Leading Multi-Vendor Management Platform.
About Client
The client runs a leading multi-vendor marketplace solution that helps small and medium-sized businesses automate and streamline critical operations, such as vendor onboarding, inventory management, order splitting, product management, order fulfillment, shipping, and payouts. Their platform integrates with all major eCommerce platforms and provides several shipping solutions, including dropshipping, consignment, click-and-collect, and hybrid.
About This Project
The client operates multiple eCommerce stores and wanted a centralized platform where merchants can overview all operations, onboard vendors, and view relevant commission details, while vendors can optimize inventory, manage orders, and complete fulfillment. They also wanted to automate manually handled operations from a single application, reduce inventory and fulfillment costs, and improve the customer experience for both merchants and vendors.
Solutions Implemented
Developed a custom BigCommerce application as a centralized platform connecting merchants, vendors, and end customers, with real-time inventory, order splitting, shipping, fulfillment, and payouts in one place.
Centralized Application
Developed a custom BigCommerce application to serve as a centralized platform for multi-vendor operations, simplifying and automating order management, revenue model management, and end-to-end vendor setup.
Role-Based Login Panel
Built a customized login panel providing a user-based dashboard with real-time information for both store merchants (commission details, vendor management) and vendors (inventory, orders, shipping, fulfillment).
BigCommerce API Integration
Integrated BigCommerce APIs to improve inventory management, product management and categorization, automate order processing and fulfillment, and track shipping from a single interface.
Theme Customization
Used the BigCommerce theme builder to customize the storefront theme to align with the client's brand image and resonate with their customers.
Real-Time Tracking
Designed the application to update data in real time so the client's team could focus on other operations while vendors handled inventory, products, and fulfillment.
Advanced Notification System
Built a real-time notification system to keep merchants, vendors, and customers updated on new orders, inventory status, shipment updates, and payout confirmations.
Results
Automated inventory management, invoicing, shipping, and order fulfillment operations for the client's customers.
Significant improvement in overall multi-vendor operations, with reduced operational expenses, including the costs involved in manual inventory and warehouse management.
A staggering 70% of overall agility was enhanced.
Kodorix helped us turn a complex multi-vendor eCommerce vision into a scalable solution. The application not only simplified vendor onboarding and real-time operations but also gave us the flexibility to grow without operational chaos. Their team's deep understanding of BigCommerce and business processes made a huge difference.
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