AI that runs in production — with a refusal and a person on writes.
We ship retrieval over your corpus, extraction to fields your operators review, and copilots that refuse when the index is empty. Write actions need a person. Unbounded agents do not ship.
The demo was magic; last week it invented a policy
A prototype on public docs. Production users asked a question the corpus never covered. The model answered anyway.
Retrieval over your documents, citations, and a refusal when the year or policy is not in the index. “I don’t know” is a feature.
What’s the return policy in DE for 2021?
14 days. (That year is not in the corpus.)What’s the return policy in DE for 2021?
I don’t know. That year is not in the index.
Refused — empty indexOps is drowning in PDFs
People retype fields. Accuracy is tribal. Nobody wants to be the one who missed a clause.
Invoices and contracts become structured fields plus a review queue. Accuracy is measured, not tribal.
An agent that emails customers unsupervised
A tool-calling demo that can hit production write APIs. Someone will click it.
Allowlisted tools, a dry-run, and an approval step before anything emails a customer. Unbounded agents do not ship.
Your order shipped this morning…
Writes need a person. Unbounded agents do not ship.
The work we actually deliver.
Use-case contract
A written contract for what good looks like — failing examples first, not vibes.
Retrieval over your corpus
Retrieval over documents you are allowed to use, with citations the operator can open.
Extraction to fields
PDFs become structured fields plus a review queue — not “the model read the invoice.”
Eval set in CI
A small, ugly set of real questions and documents that blocks a deploy when quality drops.
Prompt and retrieval logs
Prompts, retrieval, and outcomes you can audit after the fact.
Kill switch on writes
Write actions do not go out on a vibe. A person confirms, or the action does not send.
Assist, extract, or automate.
Assist
Search, draft, summarize — a human still sends.
A copilot grounded in your data, with logs you can audit.
Extract
Documents have to become fields in a system of record.
A pipeline, a review queue, and a measured error rate.
Automate
A workflow can run with evals and rollback.
Tools with guardrails, not a chatbot with hopes.
No junior hand-offs after the proposal.
You see the real storefront, not a slide deck.
Launch week is the start of the engagement.
Every page leads to a real conversation.
Enterprise Software
Custom workflows, roles, and reporting — buy the commodity CRM, build the slice that is yours.
API Development
REST or GraphQL with a contract other teams can mock before the database debate.
System Integration
Store, ERP, and warehouse agreeing on the same order — with jobs you can replay.