After launch is the real engagement.
We take the repo, the cloud, and the store admin, write the sharp edges, and run a queue you can see. Sale Friday is a freeze plan, not a surprise.
The builders left
The repo is a mystery. The last deploy was a contractor’s laptop. Something is on fire and Slack is archaeology.
We take ownership of the repo and cloud, document the sharp edges, then change things on purpose — not a contractor laptop and Slack archaeology.
Every incident is a group chat
No severity, no owner, no note afterwards. The same outage happens twice.
Severity, an owner, and a short note after the incident. The same checkout outage does not get to happen twice.
Payment timeout on sale SKUs. Rolled back the pixel. Owner named. The same outage does not get to happen twice.
Small requests starve the roadmap
A banner, a feed, a “quick” checkout tweak. The actual product never moves.
A visible queue: banners are retainer, a checkout rewrite is a project. Small requests do not starve the roadmap.
The work we actually deliver.
Access and runbooks
Repo, cloud, store admin, and the sharp edges written down. If we cannot see it, we cannot own it.
Alerts a human can act on
Monitoring on storefront, checkout, admin, and API — alerts someone will actually wake up for.
Patch cadence
Dependencies and patches on a cadence, not a surprise upgrade in the sale window.
Visible queue
Small work in a queue you can see. Retainer is not a junk drawer for a rewrite.
Sale freeze plan
A freeze merchandising can honor, and extra coverage when the campaign is real.
Incident notes
Severity, an owner, and a short note afterwards. The same outage does not get to happen twice.
Care, pod, or peak.
Care
Patches, dependencies, uptime.
A watch, a patch cadence, and someone who already has access.
Pod
Features on a cadence, not a pile of tickets.
A named team, a queue you can see, and weekly demos.
Peak
Campaigns and sale events.
Extra coverage, a freeze plan, and a war-room that is actually staffed.
No junior hand-offs after the proposal.
You see the real storefront, not a slide deck.
Launch week is the start of the engagement.
Every page leads to a real conversation.
Cloud Engineering
AWS accounts, CI/CD, and a runtime your team can ship on a Tuesday.
Performance Optimization
Field data on the URLs that make money, then a ranked list of fixes — not a Lighthouse slide.
Shopify Development
Custom themes, Shopify Plus builds, and public/private apps for high-volume merchants.